"Customer Service through
Featuring: Danny O'Malia
"Indy's Trusted Servant"
Wednesday, July 27, 2011
Allison Mansion on the campus of Marian University
|Q & A
Registration is $20 for the public; event is free for Marian University students, faculty, and staff. R.S.V.P. online.
Danny O'Malia has spent a lifetime in and around the retail grocery business. He began learning about customer service at the age of eight from the master, his late father Joe O'Malia, who owned a small grocery store in Broad Ripple that eventually failed. Later he worked part-time for his dad at Preston Safeway Foods at 71st and Keystone and, starting in 1966, at O'Malia's Food Market in the Indianapolis area.
O'Malia left a six-year career as a junior high and high school English teacher in 1975 to join the family business at O'Malia's full-time. His father was 55 years old by then and looking to slow down a bit. So O'Malia became involved in many aspects of the business gradually. Everything he learned had customer service woven into it. From handling complaints to writing ads designed to explain how O'Malia's differed from "the big boys," customer service—and how to motivate employees to give it—was always Danny's clarion call.
O'Malia served as president of O'Malia's from 1986 through 2006, the last five years as part of Marsh Supermarkets. He brought this lifetime of customer service experience to Trustpointe, Inc. in 2007 to spread the gospel of building a culture of service to as many companies as possible. In 2009, he added keynote speaking to his customer service training programs and started his own company, Indy's Trusted Servant.